Return an item

Repair/Replacement/Exchange:

• If you wish to seek repair or replacement for a product, please contact us on 1800 638 234 and we will explain the requirements to you. You may be asked to provide proof of purchase, evidence of the faulty product or a registered warranty policy.
• All replacements and exchanges will be shipped at no charge to the customer

Refund:

• Chamberlain has a no questions asked policy on refunds and exchanges. A postage paid label is provided with all purchases for use to return items. The customer will be responsible for providing the packaging for postal return.
• Items must be returned within 60 days of purchase.
  We will only give you the refund once the returned product is received by us or received by Australia Post (in cases where the returned item is lost in the post or not received by Chamberlain)
• Any refund we make will be by the same payment method used to purchase the product. Orders over $400 + GST cannot be refunded back to the credit card used. The customer will be required to provide their BSB and Bank details for the order amount to be refunded straight into their bank account.
• Refunds will take 3-7 business days to process.